Frequently Asked Questions’s

Thank you for booking your triathlon training holiday or race package with Challenge Tri Camp, we are very much looking forward to welcoming you and we’re sure you’ll have a great training/racing experience with us. In preparation there are a few important things you need to do:

We look forward to meeting you

The Challenge Tri Camp Team

Training Camps FAQs

Travel Arrangements

The airport in Mallorca is called Palma Airport (sometimes known as Son Sant Joan Airport). This is where you will want to arrange flights and transfers to and from.

The Hotel addresses are:

Playa de Muro Camp – North Mallorca (March 18th – April 8th) is Viva Blue Hotel & Spa, Passeig de Bateman, s/n 07408 Playa de Muro, Mallorca (Spain). The hotel phone number is 0034 97189 2505. 

Paguera Camp – West Coast Mallorca (April 8th – May 6th) is Aparthotel Novo Mar, C/. Gavines 3, 07160, Paguera, Calvià, Mallorca (Spain).  The hotel phone number is 0034 97168 5352

Below are a few options for transfers:-

Private Shuttle Bus – www.hoppa.com and www.shuttletransunion.com – These companies offer shared shuttle services to and from Palma airport to popular resorts.  You will need to check exact drop off locations and prices but fares are approximately £15-20 round trip per person plus bike box.  Transfers must be booked online in advance of travel and you must email the company directly to book bike boxes onto transfers.

Car Hire – http://www.rhinocarhire.com/tricamp – There are many car hire options on the island, we have arranged a discount using Rhino Car Hire, please see the link for the discount and to book.  There is free parking at the hotel.

Private Taxi Company – email – info@2gocycling.com – These offer very reasonable transfer rates for groups and individuals.  Email them for a quote.

Local Bus service – www.tib.org – The bus number you would require is 351 which you would have to get on from the main bus and train station in Palma city centre.  Buses run regularly from the airport to Palma bus station.  There are information points on bus transportation in both the airport and the bus station.

The transfer time is approx. 45 mins (North) and 25mins (West Coast) but we would allow an hour to 90mins in case of traffic.

Please note that you will be able to check in to your room from 2pm and we ask that you check out of the hotel at 12am on your day of departure, although bags may be stored until your transfer time when you can return to collect luggage and bikes as applicable.

Important Information
  • You must ensure that you have the relevant travel insurance to cover you and your bike for your trip. Be sure to check the details cover you for cycling on roads and swimming, this is normally in the form of public liability insurance.

  • Be sure that your travel insurance also covers you in case you need to cancel your holiday with us. Should anything happen beyond your control which means you need to cancel your holiday, we will endeavor to fill your place and if we are successful we will give you a full refund minus your non-refundable deposit. However, if we’re unable to fill your place we cannot issue a refund and as such you may need to claim the cost of your holiday through your insurers.

  • You should also have, if you are a UK resident only, your EHIC (the new E111), which you can get from the post office or online. Please make sure this is in date before travelling.

  • Please ensure you check in for your plane before the morning you fly, we have had some people check in late and therefore have not been allowed on the plane or found that the seats were double booked!

  • If flying and bringing your bike, we recommend that you check the weight allowance for your bike bag/box and have booked it on. We have found that some airports are stricter than others with weights.

  • Please be able to do basic maintenance on your bike such as fixing a puncture and putting a chain back on.  We can guide you on this but is your responsibility to fix any issues.  There is a bike shop close to the hotel if need be but please if bringing your bike arrive with it in good working order.
Training Information

What is the level of fitness I need to be at?
There is no level at all providing you can ride a bike! We welcome beginners to experienced athletes and provide sessions that suit your fitness and experience levels throughout the week. If you are unsure please contact us directly and we can discuss your needs further.

Are the rides guided or can I do my own thing?
This is your trip so there are no rules, you have the opportunity to either go and do your own thing or take part in the guided ride. We are more than happy to provide maps and explain routes for you to go out and explore. The roads here are made for cycling, in great condition and with plenty of sign posts; it’s hard to get lost!

The guided routes provide a variety of terrains and distances. We know the road network like the back of our hand (well most of them!) so can always throw in a hill if everyone is up for it or take a flat route home.

How many people will be in the group?
We make sure we have a good guide to athlete ratio and aim to have two coaches with each group at all times. Sometimes the groups will splinter into sub groups though.  To ensure it is safe and to allow for different abilities and energy levels, we sometimes split into different groups. So if you fancy an easier day or want to push it you will always have the chance. We normally split groups if they are bigger than 14-16 people.

Do I have to train everyday and what else is there to do?
No not at all, it’s your holiday so do as little or as much as you like. You don’t even have to be training to stay with us. Maybe your wife or husband is a sports widow and wants to come along for the journey. There are lots of other activities to do in the area, some physical and some sightseeing. Majorca is full of culture so whether it be shopping, visiting a museum or sitting by the pool or sea, we can recommend plenty of activities for you to enjoy.

What to Pack
  • The hotel has washing machine facilities for your training clothing, but you will definitely need a few pairs of good padded shorts.

  • If you are hiring a bike, you will need to remember to bring your shoes and pedals, as the hire shops do not provide these as standard – we advise you to bring these in your hand luggage in case your luggage is lost.

  • Bring your helmet – you will not be permitted to ride with us unless you have one with you and it is certified*.

  • Remember to bring some Euros!

At a glance what you’ll need:

  • Cycling jerseys & shorts – several pairs of each, however we do sell kit on camp

  • Helmet – please see note at the bottom of this page regarding the helmet type and safety code the helmet needs to be*

  • Cycling shoes (with pedals if hiring a bike)

  • Cycling gloves and hat

  • Winter jacket

  • Waterproofs – the weather can change in the mountains so pack some base layers aswell!

  • Sunglasses

  • Socks

  • Beach Towel for swimming – towels are provided in rooms but for internal use only.

  • Goggles and swimming trunks/shorts/suit

  • swim toys optional (Pull boys etc)
  • Paddles

  • Fins

  • Wetsuit 

  • Swim cap

  • Running trainers and clothing

  • Casual clothes for when you’re not training!

  • Hoodie or sweatshirt for cooler days and nights

  • Slippers/flip flops/warm socks for tiled floors

  • PJ’s

  • Drinks bottles

  • Nutritional products you’re used to using

  • Inner tubes and spares

  • Pump / Co2 pump

  • Bike in good working order, serviced before arriving (if bringing your own bike)

  • Bike tools and repair tools – the bike garage has certain tools (basic ones are provided on hire bikes)

  • Toiletries (sun tan lotion! & mosquito spray)

  • Rucksack/transition bag to for example carry towel and wetsuit to beach if run there
  • Plug adaptors

  • Electronics – phone/tablet/laptop/kindle and chargers etc

  • Euros for kit, lunch, coffee stops and any laundry requirements

  • Details of your travel insurance & EHIC card

  • Passport and travel documents

Top Tip!

Try to avoid packing your cycle helmet, shoes, pedals and kit in with your bike or main suitcase; just in case your bike or main suitcase don’t make it on the same plane as you!  this does happen. Put essentials like bike shoes that are specific to you into your hand luggage as we can get you the other stuff and a bike hired while you wait for yours to arrive and that way wont miss out on any training.

*Helmet Safety:

Bicycle Protection Endorsement – As you are partaking in cycling activities it is our responsibility to inform you that protective headgear can vary from destination to destination and therefore if hiring headgear we cannot guarantee that it will be provided or will be to the same standard as those available in the UK. We strongly advice you to use your own head gear or purchase head gear that is EN 1384 complaint. This is stated in our Terms and Conditions and from the date the requirement has been issued (September 14th 2016) is our policy to follow – no limitations and exclusions.  All helmets worn must match these safety standards.

Bike Hire

Do I need to bring a bike or can I hire one?

If you plan on cycling you have 2 options – you can bring a bike with you or you can hire one.

Hire – If you don’t want the stress and hassle of packing your bike up then there are several local bike shops.  Majorca is a busy cycling island so it’s important to organise this beforehand to get the correct size and bike specification. Average cost is approx €20 per day. Bike hire is not included in the price of the trip.  

For use on camp you will need to hire your bike for 6 days, Sunday to Friday.  If arriving early or departing late, you may wish to hire for extra days.  Also remember your pedals or order pedals at the time of hire.

Playa de Muro camps (North East). There are plenty of hire shops but we recommend for the North East hotel using Viva bike (please book as Challenge Tri Camp Group as your booking number for the hotel and receive free bike insurance).   Although the hire shop is sometimes closed on a Sunday, we have special arrangements so don’t worry, your bike will be available to collect either on the Saturday afternoon or Sunday morning. Viva Bike will have notified reception at the hotel, who will have a key for you on check in for the bike storage room. 

Paguera camps (West Coast). We recommend using ridemallorca (please book as Challenge Tri Camp Group).  This shop is open everyday and you make your booking with them online but pay once you arrive.  Collection can be made on the Saturday late afternoon or Sunday morning if hiring from the Sunday or if want to have access to your bike on the Saturday daytime then hire the bike for that day.  For returning we will use the bikes on the Friday so you need to hire them for that last day.  You will not need them on the Saturday (departure day).  The hire shop is a few minutes walk from the hotel and you will collect your own bikes to finalise payment and sort fitting.

Own bike – If you do bring your own make sure you deflate the tyres, take pedals off and pack it securely. It’s important to add your bike to your travel insurance, just in case! Check with your airline carrier about the weight limit for your bike box/bag (as these do vary). We recommend bringing a ‘road/racing bike’ which is designed to be ridden on the road; however you can bring any bike you like. Touring/hybrids bikes (suitable for road and trial) as well as mountain bikes can be used in the area as there are lots of trails and paths around.  

Hotel Details & When You Arrive

 

  • North Mallorca (March 18th – April 8th) is Viva Blue Hotel & Spa, Passeig de Bateman, s/n 07408 Playa de Muro, Mallorca (Spain). The hotel phone number is 0034 97189 2505. 

  • West Coast Mallorca (April 8th – May 6th) is Aparthotel Novo Mar, C/. Gavines 3, 07160, Peguera, Calvià, Mallorca (Spain).
    The hotel phone number is 0034 97168 5352

  • Once you arrive please go to reception and check yourself in.  Get settled into your room we’ll get together at the set time according to the schedule so that you can meet all of the Challenge Tri Camp team and your fellow athletes.  

  • If you arrive and have time to get your bike sorted then we recommend you do this so any issues can be resolved as soon as possible.  Please take your bike to the bike garage under the hotel to build it.  If hiring please see specific notes below: 
    For our North Mallorca Camps in Playa De Muro – If you are using our bike partner Viva Bikes they are located in the bike garage within the hotel, when you check in the hotel will provide you with a bike garage key and information on where to put your bike or this will be done via the bike hire shop itself.
    For our West Coast Camps in Paguera the bike hire shops we have recommended are located a 3 and 5 minute walk from the hotel.  Just ask at reception and they will direct you to them.  Please once collected bring your bike back to the hotel and store in your room or in the bike garage.

  • At our initial meeting we will do a quick welcome chat and depending on the time a little jog to get your bearings. There is then time to shower and change or sort last minute bike issues out before we all eat together in the restaurant and get to know each other more.

  • After the evening meal we will do a more formal chat and talk over the safety stuff, schedule for the week and options, the whole team will be around to chat and meet at this time and we feel although not compulsory to attend that it is of great benefit. Please bring any unsigned forms or insurance issues to this meeting..

  • Based on what we know about you from our email and booking form correspondences, we’ll have already planned out the week’s schedule (as mentioned above). The schedule is all optional but is what the coaches will follow to ensure the week runs smoothly and caters for all.

  • Flights, transfers, bike hire, personal or bike insurance of any kind and hotel tourism tax are not included in the price of the training camp. The tourism tax is to be paid at the hotel reception (normally on departure but they sometimes discuss this with you on arrival) and equates to approx €0.83 per night per person (Nov – April) and €1.65 (May – Oct).  This is paid to the receptionist who pass it onto the Mallorcan Council for improvements of the islands infrastructure, beaches and heritage.
Additional Services

Once you arrive, if you want to make the most of your stay with us we also offer a range of additional services such as swim and run 1-1 analysis, strength and conditioning planning, sports massage, other 1-2-1 coaching elements and can discuss if of interest. We also offer online coaching options for once you get home. For more information and prices, please get in touch to pre book one of these sessions or just ask us once you arrive….

Social Media

Don’t forget to follow us on social media so you can keep up to date on the camp and what we are doing!
Facebook –  challengetricamp.co.uk
Twitter – @ChallengeTC
Instagram – @Challengetc

 

Race Tours FAQs

Important Information
  • You must ensure that you have the relevant travel insurance to cover you and your bike for your trip. Be sure to check the details cover you for cycling on roads and swimming, this is normally in the form of public liability insurance.

  • Be sure that your travel insurance also covers you in case you need to cancel your holiday with us. Should anything happen beyond your control which means you need to cancel your holiday, we will endeavor to fill your place and if we are successful we will give you a full refund minus your non-refundable deposit. However, if we’re unable to fill your place we cannot issue a refund and as such you may need to claim the cost of your holiday through your insurers.

  • You should also have, if you are a UK resident, your EHIC (the new E111), which you can get from the post office or online. Please make sure this has not expired before travelling.

  • Please ensure you check in for your plane before the morning you fly, we have had some people check in late and therefore have not been allowed on the plane or found that the seats were double booked!

  • If flying and bringing your bike, we recommend that you check the weight allowance for your bike bag/box and have booked it on. We have found that some airports are stricter than others with weights.

 
Travel Arrangements

Depending on which race package you are on will depend what airport/station you arrive into.  Please check with us to find out which locations we offer transfers for before you book your travel arrangements.  We will send out information on transfer options to you when booking and provide collection times a few weeks before your trip.  If you are coming direct to our accommodation please contact us for address details.

If you cannot make a transfer with us or we are unable to offer you one for a specific event then we recommend looking at the following opions:

Private Shuttle Bus – www.hoppa.com – cover most major airports in Europe as well as other locations – if you have a bike make sure you book it on as a separate piece of luggage and pay for this to ensure it is transported with you.

Car Hire – http://www.rhinocarhire.com/tricamp – There are many car hire options but we use these as they are responsive, efficient and have a wide selection.  We have arranged a discount using Rhino Car Hire, please see the link for the discount and to book.  Some parking charges may apply on certain hotels we use.

Private Taxi Company and Local Bus service – are located at most transfer hubs we use – prices vary and we recommend if selecting this option for yourself that you have researched prices, routes and distances before paying for one on site or look to pre book online.

Please note transfer times vary on traffic and locations as do check in times at our hotels which range between midday and 2pm.

Training

What is the level of fitness I need to be at?
There is no level at all providing you can ride a bike! We welcome beginners to experienced athletes and provide sessions that suit your fitness and experience levels throughout the trip. If you are unsure please contact us directly and we can discuss your needs further.

Are the rides guided or can I do my own thing?
This is your trip so there are no rules, you have the opportunity to either go and do your own thing or take part in the guided activites. We are more than happy to provide maps and explain routes for you to go out and explore. 

How do you manage the groups?
We make sure we have a good guide to athlete ratio and aim to have two coaches with each group at all times. Sometimes the groups will splinter into sub groups though.  To ensure it is safe and to allow for different abilities and energy levels, we sometimes split into different groups. 

Do I have to train everyday and what else is there to do?
No not at all, it’s your trip so do as little or as much as you like. You don’t even have to be training to stay with us. Maybe your wife or husband is a sports widow and wants to come along for the journey.  We can discuss other activities to do and have local contacts in the areas we use to assist you with these.

What To Pack
  • Most hotels we use have washing machine facilities for your training clothing which is available FOC or for a small fee, but you will definitely need a few pairs of good padded shorts.

  • If you are hiring a bike, you will need to remember to bring your shoes and pedals, as most hire shops do not provide these as standard – we advise you to bring these in your hand luggage in case your luggage is lost.

  • Bring your helmet – you will not be permitted to ride with us without one and if your racing – no helmet means no race!

  • Remember to bring some Euros/Currency of the Country visiting!

At a glance what you’ll need:

  • Cycling jerseys & shorts – several pairs of each, however we do sell kit on our trips

  • Helmet – please see note at the bottom of this page regarding the helmet type and safety code the helmet needs to be*

  • Cycling shoes (with pedals if hiring a bike)

  • Cycling gloves and hat

  • Winter jacket

  • Waterproofs – the weather can change so pack some base layers aswell!

  • Sunglasses

  • Socks

  • Towel for swimming – provided in rooms but for internal use only.

  • Goggles and swimming trunks/shorts/suit

  • Swim Toys optional (Pull boys etc)

  • Wetsuit and another other race kit you will use

  • Swim cap

  • Running trainers and clothing

  • Casual clothes for when you’re not training!

  • Hoodie or sweatshirt for cooler days and nights

  • Slippers/flip flops/warm socks for tiled floors

  • PJ’s

  • Drinks bottles

  • Nutritional products you’re used to using for training and racing

  • Inner tubes and spares

  • Pump / Co2 pump

  • Bike in good working order, ideally serviced before arriving (if bringing your own bike)

  • Bike tools (basic ones are provided on hire bikes)

  • Toiletries (sun tan lotion!)

  • Plug adaptors

  • Electronics – phone/tablet/laptop/kindle and chargers etc

  • Correct currency for kit, food, coffee stops and any laundry requirements

  • Details of your travel insurance & EHIC card

  • Passport and travel documents – If racing and applicable – race licence and other form of Identification

Top Tip!

Try to avoid packing your cycle helmet, shoes, pedals and kit in with your bike or main suitcase; just in case your bike or main suitcase don’t make it on the same plane as you!  This does happen. Put essentials like bike shoes that are specific to you into your hand luggage as we can get you the other stuff and a bike hired while you wait for yours to arrive and that way wont miss out on any activites.

*Helmet Safety:

Bicycle Protection Endorsement – As you are partaking in cycling activities it is our responsibility to inform you that protective headgear can vary from destination to destination and therefore if hiring headgear we cannot guarantee that it will be provided or will be to the same standard as those available in the UK. We strongly advice you to use your own head gear or purchase head gear that is EN 1384 complaint. This is stated in our Terms and Conditions and from the date the requirement has been issued (September 14th 2016) is our policy to follow – no limitations and exclusions.  All helmets worn must match these safety standards.

Social Media

Don’t forget to follow us on social media so you can keep up to date on the camp and what we are doing!
Facebook –  challengetricamp.co.uk
Twitter – @ChallengeTC
Instagram – @Challengetc

Proud to be the official European partner of the Challenge Family

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