TERMS & CONDITIONS
The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please get in touch and we’ll be happy to talk through them, you can email us at email@example.com or ring our UK Office on 0333 5773221.
COVID-19 POLICY 2021 bookings only
Cancellation by Challenge Tri Camp due to COVID-19
If Challenge Tri Camp are forced to cancel your camp due to COVID-19 reasons we will provide a full refund provided the camp has not commenced. The cancellation will be based on the following:-
UK, Spanish or Home Country Government State of Emergency or Lock down Imposed, and travel to the destination of your chosen camp not being able to take place.
Home Country FCO advice against non-essential travel to to the destination of your chosen camp.
Home Country Quarantine period on either arrival in Spain or in your Home Country return destination.
Hotel Closure due to national or local advice in Spain.
If by any chance additional expenses are incurred through situations outside of our control i.e. delays, accident, strike, riots, government advise, or acts of God this term includes pandemics and the like Challenge Tri Camp will not be held accountable.
Discretionary Administration Fee
Challenge Tri Camp, like most companies who work in the travel or sports related industries, have been hugely financially affected by the COVID-19 pandemic and we have done everything we can in the last 6 months to sustain the business. We ask you, our client, to consider paying an administration fee of £100 If we have to cancel your camp and refund your payment. This is not mandatory and at your own discretion. All our costs for your camp are paid in advance including, coaching costs, insurance, marketing, accommodation, flights and most are not redeemable. This discretionary payment will allow us to continue to sustain the business until we can start working with you on camp again. We are a small business, with no outside investment and this will help us to ensure the survival of the Challenge Tri Camp brand.
An initial deposit of 30% of the total booking paid by bank transfer is required upon booking via our web site. Once we have received your deposit and booking form, we will confirm your booking with the hotel and in turn confirm your booking with Challenge Tri Camp. Once your booking has been confirmed your deposit is non refundable and non transferable. The total balance of the trip is to be paid 10 weeks prior to your arrival, non payment of the outstanding balance at 10 weeks will result in the loss of the deposit and the booking cancelled.
Flights, transport, transfers, bike hire and personal insurance of any kind and hotel tourism tax are not included in the price of any booking. The tourism tax is to be paid at the hotel reception normally on departure, to confirm Challenge Tri camp are not a package travel or a linked travel provider.
Cancellation and Changes by the Client
Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable but please check before sending to which address is best. You will be liable to pay the balance of the monies in full if you do not notify Challenge Tri Camp of your intention to cancel 10 weeks prior to your arrival date with Challenge Tri Camp. Please note that if you have not made payment in line with our booking terms and conditions and you have not paid any outstanding balance due, and we are unable to contact you, your booking will be cancelled and the cancellation charges will come into effect as below. Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God, this term includes pandemics, and the like, Challenge Tri Camp will not be held accountable.
Notifying us more than 10 weeks before departure – Loss of deposit, as per Payment paragraph all deposits are non refundable.
Notifying us less than 10 weeks before departure – Loss of deposit and total balance*
*If you have not paid the total balance then Challenge Tri Camp will seek to recover the outstanding balance together with any legal costs incurred during this process.
It is always best to contact us by phone or e-mail to discuss any items with your booking, always use your unique reference number when contacting Challenge Tri Camp. Challenge Tri Camp confirms that it is a requirement of your booking with us that travel / holiday insurance is taken out at the same time as your booking with us that covers you for any type of cancellation, and all and any types of risk.
Cancellation, Postponement or Changes by Challenge Tri Camp
Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the following choices:-
Accepting the changed arrangements as notified to you.
Purchasing an alternative camp using the value of our booking. If your new booking is more expensive you will be required to pay the difference at the time of booking, if the booking is cheaper we will refund you the difference. When this option is selected this must be confirmed with us within 14 days of being notified of a significant change, and the alternative selected camp must be taken during the same calendar year.
If by any chance additional expenses are incurred by the client at any stage during or after booking with Challenge Tri Camp, through situations outside of our control i.e. delays, accident, strike, riots, government advise, or acts of God this term includes pandemics and the like, Challenge Tri Camp will not be held accountable.
Changes to the Challenge Tri Camp Itinerary once you have arrived on camp
Whilst rare, it could be that your camp has to be cut short due to events out side of Challenge Tri Camps control, should this happen then your camp will be regarded as delivered and a refund will not be offered. If by any chance additional expenses are incurred through situations outside of our control i.e. delays, accident, strike, riots, government advise, or acts of God this term includes pandemics and the like Challenge Tri Camp will not be held accountable.
Guest Coaches On Camp
Occasionally Challenge Tri Camp will advertise a training camp with a ‘Guest Coach’. If the ‘Guest Coach’ is unable to join us on camp for that week, whatever the reason, Challenge Tri Camp will continue to run the camp, and this will not be considered as a ‘significant change’ as described in the paragraph Cancellation, Postponement or Changes by Challenge Tri Camp above. If an athlete wants to cancel their camp because the guest coach will not be on camp, the cancellation will be subject to Challenge Tri Camp’s standard cancellation terms: Cancellation and Changes by the Client as above.
Spring 2020 COVID-19 Camp Deferrals
Spring 2020 postponed camps due to COVID-19 must be taken during our Spring 2021 season which runs from 6th March to 16th May 2021. If the athlete is unable to join us on camp during this period, for whatever reason, then Challenge Tri Camp will refund the camp cost less the deposit as per our standard booking terms & conditions.
Your accommodation will be available to you from 14.30 on the day of arrival, unless you have contacted us to arrange an earlier check-in time at the time of booking.
Please vacate your room by 11:00 on the day of departure.
Conditions of carriage
Challenge Tri Camp does not organise flights, ferries, airport transfers or train travel. Challenge Tri Camp has no part in the contract between you and the airline, ferry, transfer provider car hire or train company, we are not a package travel or linked travel provider.
Any damage to the accommodation or property of Challenge Tri Camp or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.
Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with Challenge Tri Camp. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking for any reason see also cancellation notes above. You should, if applicable, be in possession of an up to date EHIC card ( valid until 31st December 2020) available from your local post office or online before travelling abroad, once we leave the European Union you must also make sure your travel insurance covers you for all medical expenses and cover as detailed fully above.
It is a condition of your booking that you have travel insurance that covers multi sport activities including road cycling, running and swimming (both pool and open water) and that these documents with emergency telephone numbers are made available to Challenge Tri Camp Ltd before your arrival on camp with us it is your responsibility to prove this to us at least 14 days before your arrive on camp. To further confirm the policy must include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking for any reason what so ever.
Road Transportation and Cycling on The Road
Challenge Tri Camp Ltd does not accept responsibility for loss, damage or injury whilst using road transportation to or from camp. Challenge Tri Camp Ltd does not accept any responsibility for your road cycling equipment including your bikes and any road side or bike garage repairs are the sole responsible of the client. This includes any delay due to mechanical breakdown or traffic related incidents. Any costs incurred for collection and return to the hotel or a bike shop will be the responsibility of the client.
You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you or to you as a result of participation in those activities. You will be requested to sign a disclaimer when booking or on arrival at the hotel, which outlines your acceptance of the risks as part of participation in the activities at Challenge Tri Camp. This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating. We will also highlight these in our welcome meeting and through a waiver we ask you to sign on your arrival day.
Bicycle Protection Endorsement
As you are partaking in cycling activities it is our responsibility to inform you that protective headgear can vary from destination to destination and therefore if hiring headgear we cannot guarantee that it will be provided or will be to the same standard as those available in the UK. We strongly advice you to use your own head gear or purchase head gear that is BSEN 1078 complaint. This is stated in our Terms and Conditions and from the date the requirement has been issued (September 14th 2016) is our policy to follow – no limitations and exclusions. All helmets worn must match these safety standards.