TERMS & CONDITIONS
The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please get in touch and we’ll be happy to talk through them, you can email us at email@example.com or ring our UK Office on 0333 5773221.
An initial deposit of 30% of the total booking paid by bank transfer is required upon booking via our web site. Once we have received your deposit and booking form, we will confirm your booking with the hotel and in turn confirm your booking with Challenge Tri Camp. Once your booking has been confirmed your deposit is non refundable and non transferable. The total balance of the trip is to be paid 10 weeks prior to your arrival, non payment of the outstanding balance at 10 weeks will result in the loss of the deposit and the booking cancelled. If payment is not in line with these timescales then the booking will be treated as cancelled and we reserve the right to retain the deposits which have been paid. The above terms and conditions are for all our Challenge Tri Camp products, and available options.
Flights, transport, transfers, bike hire and personal insurance of any kind and hotel tourism tax are not included in the price of any booking. The tourism tax is to be paid at the hotel reception normally on departure.
Cancellation by the Client
Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable. You will be liable to pay the balance of the monies in full if you do not notify Challenge Tri Camp of your intention to cancel 10 weeks prior to you arriving at Challenge Tri Camp, if however you have not paid the balance and we are unable to contact you we will cancel your booking and the cancellation charges will come into effect.
Notifying us more than 10 weeks before departure – Loss of deposit.
Notifying us less than 10 weeks before departure – Loss of deposit and total balance*
* If you have not paid the total balance then Challenge Tri Camp will seek to recover the outstanding balance together with any legal costs incurred during this process. It is always best to contact us by phone or e-mail to discuss any items with your booking, always use your unique reference number when contacting Challenge Tri Camp.
Challenge Tri Camp confirms thats it is a requirement of booking with us that travel / holiday insurance is taken out at the same time as your booking with us that covers you for cancellation of any type, injury and all related expenses.
Cancellation or changes by Challenge Tri Camp
Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you or purchasing an alternative trip / holiday or a refund* see Changes to the Challenge Tri Camp Itinerary below. Our liability would not extend beyond this refund. Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests.Should Challenge Tri Camp provide a refund under the Cancellation or changes by Challenge Tri Camp section this will be less any deposit payment. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God and the like Challenge Tri Camp will not be held accountable.
Your accommodation will be available to you from 14.30 on the day of arrival, unless you have contacted us to arrange an earlier check-in time at the time of booking.
Please vacate your room by 11:00 on the day of departure.
Conditions of carriage
Challenge Tri Camp does not organise flights, ferries, airport transfers or train travel. Challenge Tri Camp has no part in the contract between you and the chartered, airline, ferry, transfer provider car hire or train company, we are not a package travel provider.
Any damage to the accommodation or property of Challenge Tri Camp or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.
Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with Challenge Tri Camp. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking for any reason. You should, if applicable, be in possession of an up to date EHIC card ( until 31st December 2020) available from your local post office or online before travelling abroad, once we leave the European Union you must also make sure your travel insurance covers you for all medical expenses and cover as detailed fully above.
It is a condition of your booking that you have travel insurance that covers multi sport activities including road cycling, running and swimming (both pool and open water) and that these documents with emergency telephone numbers are made available to Challenge Tri Camp Ltd before your arrival at your holiday, to further confirm the policy must include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking for any reason.
Road Transportation and Cycling on The Road
Challenge Tri Camp Ltd does not accept responsibility for loss, damage or injury whilst using road transportation to or from cycling activities. Challenge Tri Camp Ltd does not accept any responsibility for your road cycling equipment including your bikes and any road side or bike garage repairs are the sole responsible of the client. This includes any delay due to mechanical breakdown or traffic related incidents. Any costs incurred for collection and return to the hotel or a bike shop will be the responsibility of the client.
You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you or to you as a result of participation in those activities. You will be requested to sign a disclaimer when booking or on arrival at the hotel, which outlines your acceptance of the risks as part of participation in the activities at Challenge Tri Camp. This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating. We will also highlight these in our welcome meeting and through a waiver we ask you to sign on your arrival day.
Bicycle Protection Endorsement
As you are partaking in cycling activities it is our responsibility to inform you that protective headgear can vary from destination to destination and therefore if hiring headgear we cannot guarantee that it will be provided or will be to the same standard as those available in the UK. We strongly advice you to use your own head gear or purchase head gear that is BSEN 1078 complaint. This is stated in our Terms and Conditions and from the date the requirement has been issued (September 14th 2016) is our policy to follow – no limitations and exclusions. All helmets worn must match these safety standards.
Changes to the Challenge Tri Camp Itinerary
Occasionally we might have to differ from a displayed itinerary. All itineraries advertised on our website are of example only and not a statement of intent. Challenge Tri Camp has the right to change and adapt the displayed itineraries as they see fit. Should Challenge Tri Camp provide a refund under the Cancellation or changes by Challenge Tri Camp section this will be less any deposit payment. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God and the like Challenge Tri Camp will not be held accountable.